Online Service Request

Introduction

The Online Service Request is a web form designed to offer a convenient method for placing a service call. You will receive an email confirmation for each Online Service Request you submit. Please ensure that the Contact Phone and Contact Email are correct, since a representative may need to contact you during regular business hours to clarify or confirm the information you submitted before dispatching a service technician. For emergency service after hours, please call our toll-free number, 888-678-9191, and our answering service will contact the on-call technician.

Disclaimer

The Online Service Request does not constitute a binding contract or legal obligation to render service to you or to the business entity you represent. Your request may be outside our technical scope of expertise, or, perhaps, the physical location of your business may be outside our normal area of service. We will do all that we can to help you, although we do reserve the right to refuse service for reasons beyond our control. A representative will contact you if we cannot perform the service you requested. In some cases, we may be able to refer you to another company or resource that can accomodate your request.

Instructions

All fields are required. Complete each entry as accurately as possible in order to help us serve you more capably. If you do not know what to put in a field, or the information is not available, for example, the data plate is missing, then type unknown in the field, please. You may include any additional information, comments, or suggestions in the Description of Problem text area.

Caller Information
Equipment Information

In the Description of Problem below, try to be specific. Better information helps us provide better service on the first trip. Include any additional information you think would be helpful. Please refer to the examples below.
Better
My machine has power and runs after I press the start button, but it stops when I release the start button. The problem just started this morning.
This description is very helpful! We'll have a good idea of what's wrong before we arrive.
Good
My machine has power and tries to start, but won't run.
Does the motor just hum? Is something jammed in the machine? When did this happen? Is it intermittent, or does it fail every time? Could you be more specific?
Poor
My machine doesn't do anything.
Is something broken or missing? Is it operator error? Electric: Is it plugged in? Is the breaker tripped or the fuse blown? Are all the safety covers in place? Gas: Is the gas supply turned on? Is your LP tank empty? Is the pilot lit?


By submitting the Online Service Request, you agree to the Terms of Use Policy and the Privacy Policy posted at the bottom of our website. All serviceable requests will be loaded into our system for scheduling and dispatch.

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